Parts & Service
At DMG / Mori Seiki / Ellison Technologies, helping you get the most from your equipment investment is everyone’s priority. It begins with our contract administration team who oversees quality of the fulfillment process, from receipt of the initial order until the machining solution is in full production. They advocate your needs inside our company, ensuring timely availability of solution components and the internal resources needed to get you up and running.
We pride ourselves in having the best engineers the industry has to offer. Application engineers support pre-sale platform selection and process design, in addition to programming and training elements of the integration process. Service engineers provide post-install technical support 24 hours a day, 7 days a week, aimed at optimizing machine availability with best-in-class response time. Parts technicians also play an integral support role, working with our suppliers on part stocking strategies and administering second sourcing programs to make sure you have the part you need, when you need it.